Wednesday 24th May 2017 


Registration opens


Welcome and opening remarks from the Chairperson


Reflections on the future of learning and development

Jean Balfour, Managing Director, Bailey Balfour

9:05am Introduction from the Event Partner
    Mark Chan, Regional Director, ASEAN & HK, Cornerstone OnDemand

PANEL: L&D and IT - How to build a successful cross-functional partnership 


During the implementation of a new learning management system (LMS) the L&D manager becomes both sergeant and diplomat, negotiating with IT, functional heads and the executive teams. What lessons can we learn from L&D managers who have gone before us?

  • Delivering quality content in a flexible platform
  • Is it possible to find the perfect learning management system?
  • Evaluating LMS and social learning platforms for learning


Jean Balfour, Managing Director, Bailey Balfour


Paul Gagnon, Director, E-Learning and IT Services, Lee Kong Chian School of Medicine, NTU

Andrea Studlik, Regional L&D Director & Campus Head, AXA University Singapore

Darlene Uy, Global Learning and Leadership Development Manager, Unilever


The transformation of learning & development: The convergence of disruptive technologies and cross-generational workforce


The widespread forces of disruption have transformed the way that we approach workplace learning. While millennials are often quick to adopt new technology, L&D leaders need to ensure that all generations in the workforce are engaged in L&D technology.

  • How disruptive technology can be the cornerstone to support different learning preferences across demographics
  • How the democratisation of learning has helped to re-shape the culture of learning
  • Tapping into employee potential though learning at different stages of career life cycles
  • How can L&D leaders keep up with the fast-changing learning technology and build partnership with the IT team?

Mark Chan, Regional Director, ASEAN & HK, Cornerstone OnDemand


Morning refreshment & networking break

11:15am Learning technologies & the transfer of knowledge
    Knowledge workers today are immersed in an information-rich environment and processing types of information for most decisions require strong communication abilities. This session covers case studies that demonstrate improved internal discussions and presentations through brevity, clarity, and simplicity resulting in higher influence and responses.
  • Delivering an engaging and useful presentation
  • How to justify proposals with evidence and logical reasoning
  • Prompting the right questions from the room to increase understanding
  • Encouraging diversity in opinions and perspectives

Terry Netto, CEO, People Potential

12:00pm   PANEL: Securing management buy-in for L&D programs

L&D practitioners need to convince financial decision makers of the commercial value of training programs. Without executive support, L&D programs can’t get off the ground. What is the best way to sell the value of L&D programs to the executive team?

  • Articulating the value of L&D, capability development and organisational development initiatives
  • Is L&D rhetoric holding us back from speaking the language of business?
  • Tips for presenting a compelling business case
  • How to get functional managers to commit staff time to learning programs
  • Why are some CEOs and CFOs still reluctant to commit time and money to L&D?


Jean Balfour, Managing Director, Bailey Balfour


Jean Hau, Head of Learning and Organisation Development, Far East Organization

Dr. Katharina Lange, Executive Director - Executive Development, Singapore Management University (SMU)

Christine Rumble, Chief Talent and Culture Officer - Asia Pacific, AccorHotels

Raman Sidhu, Global Head of Learning - Global Commercial, Shell

12:45pm   Networking lunch
1:30pm Promoting a sustainable learning culture in the workplace
    With initiatives such as SkillsFuture and push for lifelong learning culture in Singapore, it is important to educate individuals and enterprises to take advantage of existing programs and the funding schemes for continual career growth and business development.
  • What are the potential supporting funding schemes to continuously develop career growth through SkillsFuture?
  • What are the resources available to promote independent and team learning at the workplace?
  • How to promote lifelong learning culture within the workforce

Tat Suan Koh, Director, Lifelong Learning Innovation, SkillsFuture Singapore Agency and Lifelong Learning Institute

2:15pm   Building employee engagement through corporate social responsibility

There is growing recognition of the importance of corporate social responsibility (CSR) activities and the positive impact that they can have on employee development and morale. Workplace volunteerism can add value to individual employees, teams and entire businesses. When HR, L&D and CSR departments collaborate closely to shift corporate attitude and expectations of CSR projects, the organisational rewards can be remarkable.

  • Beyond the workplace: Integrating community to corporate values
  • How to develop CSR initiatives into existing HR programs
  • Case study: Company of Good Fellowship – how a talent development programme can build employee capabilities in corporate giving and leadership

Theresa Goh, Managing Director, 360 Dynamics Pte Ltd; Board Member, National Volunteer & Philanthropy Centre

2:45pm   Afternoon refreshment & networking break
3:15pm   Keeping it real - Managing business expectations of what L&D can deliver

Talking up the benefits of L&D can be a double-edged sword. Divisional heads can sometimes be so convinced that they see training as a panacea or magic bullet for organisational problems.  L&D managers need to take a balanced approach to persuade managers to support training programs without overpromising on the results.

  • How to get managers to buy into L&D programs and take responsibility for their results
  • Educating managers about the importance of pre-learning conversations
  • Beyond the classroom – Getting managers to engage in post-learning initiatives
  • How to moderate expectations without talking yourself out of budget

David Sicari, Global Head Learning – Commercial Banking, Private Banking & Wealth Management, Standard Chartered


INTERACTIVE DISCUSSION: The great debate: Can you really calculate ROI on L&D?


In this interactive debate, panellists and delegates will discuss the extent to which workplace learning can be quantified and calculated. Are L&D practitioners who question the ROI of L&D traitors to the profession or just brave individuals? What do you think? (Delegate participation is optional and voluntary.)

  • Can you truly measure the embedding of behavioural change shifts?   
  • Why is calculating L&D ROI so problematic?
  • Which ROI calculations make the most sense to CEOs and CFOs?
  • Common L&D metrics and their pros and cons
  • How relevant is the Kirkpatrick model today?
  • If we don’t quantify and calculate ROI, what is the alternative?

Jean Balfour, Managing Director, Bailey Balfour


Tery Chua, Head of Learning & Talent Development; Head of Jurong Port Academy, Jurong Port

Joanna Maneckji, Director, Learning Innovations and Excellence, Philips University

Ruchika Sharma, Former Leadership, Learning & OD, APAC, Bloomberg

5:00pm   Conference concludes


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